Jewelry Care & Repairs
Chain/Metal Care Instructions:
All metal with the exception of pure gold and platinum will eventually tarnish.
You can slow the buildup of the residue by using the included care kit that consists of: an anti-tarnish strip that should be kept in the zip plastic bag to absorb the moisture and sulfurs that cause tarnish. The tarnish-causing elements are absorbed without emitting damaging gases. Should you notice any tarnish it can usually be removed by using the polishing cloth which is also part of the included care kit.
Just like other fine chains, both our cable and ball chains can be delicate and should be treated with the utmost care. Do not pull or tug on them. Chains should be treated delicately in order to prevent damage.
Stretch Bracelet Care:
Always put your elastic bracelet on by rolling it over your hand without excessively stretching it over your hand. Repetitive tugging and pulling can cause the string to weaken and break over time and should be avoided.
Each piece of JoLyKa Studio gemstone jewelry is made from the highest quality materials. These materials are often cut from natural sources and the use of hairsprays, lotions, colognes or perfumes can alter the natural state of the materials used. For this reason our gemstone jewelry are highly sensitive to water and wearing them while sleeping, showering, exercising, or in a pool or sauna should be avoided. To maintain the beauty of your beaded gemstone jewelry, we recommend cleaning the beads by using mineral oil that has been wiped off with a soft, white cloth.
All JoLyka Studio designs are thoughtfully curated & handmade. Quality materials and careful assembly is just as vital as stellar customer service.
These designs are meant to last with normal use. In order to maintain the quality and life of your item it is recommended that you do not wear your jewelry in the shower, in ocean water, or during sporting activities, avoid exposure to oils, perfumes, and chemicals that may affect it. Apply all cosmetics and perfumes before putting on jewelry. Do not spray the perfume directly to your jewelry. Also please do not clean with harsh chemicals but rather use a soft cloth to clean your piece.
Should any issue arise with your purchase please email email@example.com along with your Name, Address, Order Number, Repair Issue and a photo of the damaged piece, if applicable.
Your item will be repaired at no charge for any breakage caused by manufacturer defect within 90 days of receipt of purchase. Repairs needed after 90 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis and items may have to be substituted if the material is not available.