Exchange & Resizing Information

EXCHANGES & RESIZING:

If you are wanting a different color or size you are welcome to exchange the item within 3 days of delivery. Resizing of beaded pieces can occur a charge of $5-$15 depending on the item. A resizing price will be quoted to you upon request. Return shipping and insurance is the responsibility of the customer.

To be eligible for an exchange, your item must be unused and in the same condition that you received it with the original packaging. Returns on any merchandise that has been worn will not be accepted.

Please email dept.0921 @yahoo.com within 3 business days of delivery to arrange for the safe return of the items. Please be sure to include your Name, Address, Order Number and description of exchange in your email request.

CANCELLATIONS:

You may cancel for any reason before shipping or any alterations have started.  We reserve the right to refuse any unreasonable cancellation requests and to charge a percentage based restocking fee on any cancelled orders already in processing or production. 

INTERNATIONAL SHIPMENTS:

We do not accept returns on any orders shipped to addresses outside of the United States. All purchases shipped outside of the United States are Final Sale and cannot be cancelled. Special/custom orders cannot be cancelled. The customer is responsible for duties and taxes and must contact the shipping company to pay these fees. We will only charge for international shipping fees at checkout. Refused international shipments will be abandoned and will not be refunded. Free shipping is not offered for orders shipped outside the domestic U.S.